A Customer Care Center (CCC) is the hub of our facilities management service delivery providing a single point of contact for both our clients and our operations teams. It provides a shop window of our services to the users and monitors the KPI of our performance. Our leading help desk processes has helped us in achieving the following Objectives:
- End user integration
- Scheduling of work to minimize business disruption
- Service performance measurement
- Identify service trends
In addition to the above it provides the following benefits to our clients and business partners:
- centralized ‘one stop shop for integrated facilities management.
- Experienced, trained operators who process all promptly and efficiently.
- The Help Desk service also include regular monthly reporting of related items, call volume, performance measure, responds time, among other KPI’s.