Customer Care Center

A Customer Care Center (CCC) is the hub of our facilities management service delivery providing a single point of contact for both our clients and our operations teams. It provides a shop window of our services to the users and monitors the KPI of our performance. Our leading help desk processes has helped us in achieving the following Objectives:

  1. End user integration
  2. Scheduling of work to minimize business disruption
  3. Service performance measurement
  4. Identify service trends

 

In addition to the above it provides the following benefits to our clients and business partners:

  1. centralized ‘one stop shop for integrated facilities management.
  2. Experienced, trained operators who process all promptly and efficiently.
  3. The Help Desk service also include regular monthly reporting of related items, call volume, performance measure, responds time, among other KPI’s.

Our Customer Care Center Team Is Ready To Help You!


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